How to Deactivate Your Account

To deactivate your account, you will need to send an email request to [e-mail]

• Account deactivation cannot be proceeded on live chat.
• Please submit your request using the registered email address. If your account was registered using a mobile number, kindly provide the mobile number in place of the email.
• Ensure that there are no assets remaining in your account.

 

Email Request Format for Account Deactivation

"Subject : Account Deactivation Request
Content : Reason for account deletion: ＿＿＿＿＿＿＿ I would like to request to deactivate my Zoomex account under UID _______ and I acknowledge that I am aware of the following points.

(1) The registered email address (＿＿＿＿＿＿＿) or linked mobile number of (＿＿＿＿＿＿＿) cannot be used to link or create another new Zoomex account.

(2) If your account is KYC-verified, you will not be able to verify another Zoomex account using the same ID documents and legal name.

Thank you for your assistance."

 

Once your account is deactivated, you will receive an email notification on the deactivation. Kindly refer to our Privacy Policy for more details.

FAQ on account deactivation

Q1: Can I use the same email address or mobile number to register another new Zoomex account after deactivating my account?

A: No, you are not able to register a new Zoomex account using the same email address/mobile number.

Q2: Can I login to my account after account deactivation?

A: No, you will no longer be able to log in to your Zoomex account once you have deactivated your account.

Q3: Can I reactivate my account after it has been deactivated?

A: No, you will no longer be able to reactivate your Zoomex account once you have deactivated your account.