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FAQ - Withdrawal related

  • Updated

This article contains the following sections:

  1. Does Zoomex support immediate withdrawal?
  2. Are there any withdrawal limits on the Zoomex platform?
  3. What is the withdrawal fee for each coin?
  4. Is there a minimum amount for withdrawal?
  5. When does Zoomex process withdrawal requests?
  6. Why are Zoomex withdrawal fees relatively higher compared to other platforms?
  7. Can traders fix their own withdrawal fees on Zoomex?
  8. What do the various statuses inside Withdrawal History symbolizes?
  9. Does Zoomex support withdrawals to a Smart Contract ETH wallet address?
  10. I tried to transfer ETH from my spot wallet to Zoomex wallet address and it states that Zoomex ETH wallet address is not EIP55 ready. What can I do?
  11. Does Zoomex support withdrawals to a segwit BTC wallet address? 
  12. Does Zoomex support XRP/EOS withdrawals to a wallet address without a tag/memo?
  13. Does Zoomex support USDT withdrawal via Omni blockchain?
  14. Why is my account restricted from performing a withdrawal?
  15. How to view the real-time withdrawal status of coins

 

1. Does Zoomex support immediate withdrawal?

Yes. There is also a maximum amount limit for a single immediate withdrawal. Immediate withdrawal may take up to 30 minutes to process (Refer to the table below)

 

2. Are there any withdrawal limits on the Zoomex platform?

Yes, there are. Please refer to the table below for more details. This limit will be reset daily at 00:00 UTC.

KYC Level 0(No verification required)
KYC Level 1
100 BTC* 200 BTC*

 

3. What is the withdrawal fee for each coin?

Each coin carries its own withdrawal fee. Please consult the withdrawal page for the specific withdrawal fee associated with each coin. Additionally, please be aware that Zoomex applies a standard miner fee, which remains fixed regardless of the withdrawal amount.

 

4. Is there a minimum amount for withdrawal?

For the minimum withdrawal amount, please refer to the details on your Withdrawal page using the link provided below.

https://www.zoomex.com/user/assets/withdraw/chain

 

5. When does Zoomex process withdrawal requests?

Immediate withdrawal may take up to 30 minutes to process.

 

6. Why are Zoomex withdrawal fees relatively higher compared to other platforms?

Zoomex charged a fixed fee for all withdrawals and dynamically adjust the batch transfer miner fee to a higher level to ensure the faster confirmation speeds of withdrawals on the blockchain.

 

7. Can traders fix their own withdrawal fees on Zoomex?

At the moment, no. However, Zoomex is considering enabling this option for traders to determine their own withdrawal fees in the future.

 

8. What do the various statuses inside Withdrawal History symbolizes?

a) Pending Review = Traders have successfully submitted their withdrawal request and are pending a withdrawal review.

b) Pending Transfer = The withdrawal request has been successfully reviewed and pending submission onto the blockchain.

c) Successfully Transferred = The withdrawal of assets is successful and complete.

d) Rejected = The withdrawal request has been rejected due to varying reasons.

e) Canceled = The withdrawal request has been canceled by the user.

 

9. Does Zoomex support withdrawals to a Smart Contract ETH wallet address?

No, Zoomex does not support ETH withdrawals via Smart Contracts method. Instead, Zoomex only supports ETH withdrawals via Direct Transfer method.

 

10. I tried to transfer ETH from my spot wallet to Zoomex wallet address and it states that Zoomex ETH wallet address is not EIP55 ready. What can I do?

Convert your account's Zoomex ETH wallet address to become EIP55 ready. To do so, copy your ETH wallet address into Etherscan , perform a search and the corresponding EIP55-ready wallet address will appear on the top left corner (red box)

 

11. Does Zoomex support withdrawals to a segwit BTC wallet address?

Yes, Zoomex supports withdrawals to segwit BTC wallet addresses starting with "bc1", also known as bech32 addresses.

 

12. Does Zoomex support XRP/EOS withdrawals to a wallet address without a tag/memo?

Yes, Zoomex does support XRP, EOS withdrawals to a wallet address without tag/memo. However, please be aware that it is the traders' sole responsibility to check with their destination wallet address provider on the need to indicate a tag/memo when transferring XRP, EOS out of Zoomex.

Zoomex will not be responsible for any missing XRP, EOS due to withdrawal without indicating any tag/memo.

 

13. Does Zoomex support USDT withdrawal via Omni blockchain?

No, Zoomex does not support USDT withdrawals via Omni. Instead, Zoomex only supports USDT withdrawals using the ERC20, TRC20, Polygon, BEP20, Arbitrum, Optimism, SOL, Mantle(USDT0) chain. 

 

14. Why is my account restricted from performing a withdrawal?

For account and asset security purposes, please be informed that the following actions will lead to withdrawal restrictions for 24 hours.

  • Change or reset of account password
  • Change of registered mobile number
  • Purchase crypto coins using the Buy Express function
  • Unbinding Google Authenticator to account

 

15. How to view the real-time withdrawal status of coins

You may click this link to check the real-time withdrawal status of coins:
https://www.zoomex.com/user/assets/chain-overview

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