Why am I unable to make a withdrawal?
These are the possible reasons why your account is restricted from making a withdrawal for 24 - 48 hours.
- You have reset your account password
- You have linked/changed your mobile number/ email address to your account
- You have bound Google Authenticator to your account
- You made a purchase via Buy Crypto Express
This withdrawal ban is temporary and will be automatically lifted in 24 - 48 hours.
Why is my account's access restricted?
Your account has violated the Zoomex terms of service.
What does it mean when my maximum withdrawal amount is restricted to my total deposit?
The maximum withdrawal limit cannot exceed the total deposit you have made to the account and is limited to the asset that you have deposited.
For example, if you deposit 100 XRP, you can only withdraw up to 100 XRP. If you have already exchanged the deposited asset into another asset through a spot transaction, please manually convert it back to your deposit asset before applying for withdrawal.
Can my account still perform trading as per normal?
In consideration that you may need to perform asset exchange to perform the withdrawal, we will not limit your account's trading functions. However, since the maximum limit of the withdrawal of this account has been restricted, we do not recommend that you continue to use this account for trading.
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